Support

How can we help?

Questions about an order, a project, or one of our free tools — reach a real person and we'll get back to you, usually within one business day.

Email us

The fastest way to reach support for anything: orders, project questions, permit packages, the EV Load Check app, or billing.

support@permitev.com

What to include

For the fastest answer, tell us:

Your order number or project name, if you have one
What you were trying to do when the question came up
For calculation questions: the numbers you entered (panel amps, charger amps, wire size, run length)

Common questions

Is the EV Load Check result a permit?

No. It is an estimate for planning only. A permit requires a full plan set prepared for your jurisdiction — that is what PermitEV does, and a licensed electrician must perform the installation.

Where is my permit package?

Packages deliver by email when ready. Premium packages include PE review and typically complete within 24–72 hours. If it has been longer, email us and we will check the status immediately.

Do you work outside Georgia?

Our current jurisdiction coverage and rebate data are for Georgia. If you are elsewhere, email us — we will tell you honestly whether we can help.

Need a quote instead?

For pricing on a permit package for your installation, use the quote form and we will get you numbers for your project.